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Troubleshooting

Page 2.6.1: Common Issues and Solutions

Issue 1: Unable to Access the Web Interface

  • Possible Causes

    • The server is not running.
    • Incorrect URL or port.
    • Network connectivity problems.

  • Solutions

    • Check Server Status: Ensure that the server or Docker containers are running. docker-compose up -d
    • Verify URL and Port: Confirm that you are using the correct URL and port number.
    • Test Connectivity: Ping the server IP address to check network connection.

Issue 2: Login Problems

  • Possible Causes

    • Incorrect username or password.
    • Account locked due to failed login attempts.
    • Browser cookies disabled.

  • Solutions

    • Reset Password: Use the "Forgot Password" feature.
    • Contact Administrator: If your account is locked, reach out for assistance.
    • Enable Cookies: Check your browser settings to ensure cookies are enabled.

Issue 3: Real-Time Updates Not Working

  • Possible Causes

    • Network issues affecting WebSocket connections.
    • Browser compatibility problems.
    • Server-side issues with GraphQL subscriptions.

  • Solutions

    • Check Network: Ensure a stable internet connection.
    • Update Browser: Use a supported and updated browser version.
    • Restart Services: Restart the API server if you have access.

Issue 4: Actions Not Performing as Expected

  • Possible Causes

    • Insufficient permissions.
    • Conflicting actions from multiple users.
    • System bugs or glitches.

  • Solutions

    • Verify Permissions: Check your user role and access rights.
    • Refresh the Page: Sometimes, a simple refresh resolves UI issues.
    • Report the Issue: If the problem persists, report it to support.

Issue 5: Error Messages During Node Management

  • Possible Causes

    • Invalid input data.
    • Database constraints or errors.
    • API communication failures.

  • Solutions

    • Review Input: Ensure all required fields are correctly filled.
    • Check for Duplicates: Avoid using duplicate titles if not allowed.
    • Retry the Action: Temporary issues may resolve upon retrying.

Page 2.6.2: Getting Support

Support Options

  • Email Support

    • TODO: Currently not set up.

  • Community Forum

    • TODO: Currently not set up.

  • Documentation

    • Refer to this user guide and other available documentation for assistance.

How to Report an Issue

  1. Gather Information

    • Description: Provide a clear and concise description of the issue.
    • Steps to Reproduce: List the steps that led to the problem.
    • Expected vs. Actual Results: Explain what you expected to happen and what actually occurred.
    • Screenshots or Logs: Include any relevant images or error logs.

  2. Submit the Report

    • Email: Send your report to the support email address.
    • Forum Post: Create a new thread in the appropriate section.

  3. Follow Up

    • Check for responses from the support team or community members.
    • Provide additional information if requested.

Response Times

  • Standard Support

    • Typically responds within 24-48 hours.

  • Priority Support

    • May be available for enterprise users or those with support agreements.

Feedback and Feature Requests

  • Feedback

    • Share your thoughts on the system's usability and performance.

  • Feature Requests

    • Suggest new features or improvements through the designated channels.

Self-Help Resources

  • FAQs

    • Review the Frequently Asked Questions for quick answers.

  • Knowledge Base

    • Access articles, tutorials, and guides on advanced topics.
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